All our machines are supplied with a one year warranty. The warranty comes into effect from date of installation (which must be within 6 months from delivery) or if a WMF product, up to the maximum machine specific brew count, whichever occurs first.

Whereby the purchased machinery uses Coffee (whole bean or ground), instant coffee, vending ingredients, cleaning supplies and/or sundry goods (such as a Traditional / Vending or Bean to Cup unit). The warranty is provided on the grounds that these products are purchased from Bean 14 Limited. In instances whereby you wish to purchase these products elsewhere, a limited, parts only warranty will be provided with labour charged on a pay as you go basis. Any subsequent alterations to dosing or change of ingredients will be provided as a chargeable service.

Please note that misuse and abuse including general wear and tear are not covered by the warranty. Please refer to our standard terms and conditions.

For our customers who do not wish to sign up for an Annual Service Contract, we offer pay as you go service maintenance as well as pay as you go repairs.

Call outs, parts and labour will be charged according to our prevailing rates.

Please note that our contractual customers enjoy priority for repair visits.

Please see the below rate table for current rates.

For customers who want peace of mind or who take out machinery on a financed lease, we offer fully comprehensive annual service agreements.

These agreements cover preventative service maintenance visits during the agreement period. Apart from the annual agreement cost, no further charges will apply to the servicing of the machinery.

Service agreements are available for all our equipment, unless specified at the point of purchase. Bean 14 offers rolling contracts up to the fourth anniversary of the manufacturing date of the equipment.

If an annual service contract is taken out after the warranty period, Bean 14 will back-date the service contract to include comprehensive cover for machines which are within 15 months of installation and if a WMF product, within the recommended brew count.

Machines that are over 15 months old will require to be assessed by a Bean 14 service engineer and returned to warranty standard at the customer’s cost. The cost will be calculated based on the condition of the machine.

All service agreements are subject to our standard terms and conditions. All Annual Service Contracts are subject to ingredient supply and care of equipment.

The comprehensive service service agreement includes annual preventative maintenance to ensure continuous protection of your equipment.

Should your equipment require a boiler inspection, the labour required to facilitate this is included in the annual preventative service and must take place at that time. <strong>Please note that Bean 14 can only facilitate the physical work of the boiler inspection</strong>. It is the customer’s responsibility to arrange for a competent third party person to attend the inspection and to issue the statutory examination report, the cost of which does not form part of the annual service contract.

If the boiler inspection falls outside of the scheduled preventative maintenance, additional charges apply.

The service agreement also includes all parts and labour required for the annual servicing of the machinery.

In general, our auxiliary units e.g. coffee grinders, milk coolers and refrigeration units <strong>are not</strong> covered under our service agreements.

Further, please note that misuse and abuse e.g. lack of cleaning is not covered either.

Please be aware that machine specific brew count limitations apply and that supplements like water filters and cleaning chemicals are not included in the agreement cost.

Please refer to our annual service section in our standard terms and conditions for more details.

Diagnostic investigation call out labour charges

• Diagnostic call out charge: £45.00 (up to 30 minutes attendance)
• Diagnostic additional unit charge per 30 minutes thereafter: £22.50

Where appropriate we will make a diagnosis of the fault and if possible, resolve the issue.  The issue may be referred to an engineer if necessary, at an additional charge (see engineer call out below). In the event the Diagnostic call out is referred to an engineer, the Diagnostic additional unit charge(s) will be credited to your account.

Parts billed separately

Engineer call out labour charges

• Engineer call out charge: £95.00 (up to 30 minutes attendance)
• Engineer additional unit charge per 30 minutes thereafter: £42.50

Parts billed separately

Brita Water Filter: £160.00 + £17.90 Labour

Billi Filter £164.00 + £17.90 Labour