Machinery
Maintenance

All our machines are supplied with a one year warranty. The warranty comes into effect from date of installation (which must be within 6 months from delivery) or if a WMF product, up to the maximum machine specific brew count, whichever occurs first.

Whereby the purchased machinery uses Coffee (whole bean or ground), instant coffee, vending ingredients, cleaning supplies and/or sundry goods (such as a Traditional / Vending or Bean to Cup unit). The warranty is provided on the grounds that these products are purchased from Bean 14 Limited. In instances whereby you wish to purchase these products elsewhere, a limited, parts only warranty will be provided with labour charged on a pay as you go basis. Any subsequent alterations to dosing or change of ingredients will be provided as a chargeable service.

Please note that misuse and abuse including general wear and tear are not covered by the warranty. Please refer to our standard terms and conditions.

For our customers who do not wish to sign up for an Annual Service Contract, we offer pay as you go service maintenance as well as pay as you go repairs.

Call outs, parts and labour will be charged according to our prevailing rates.

For customers who want peace of mind or who take out machinery on a financed lease, we offer fully comprehensive annual service agreements.

These agreements cover preventative service maintenance visits and reactive callouts* during the agreement period.

Service contracts are available on purchase and at the end of the 12 month warranty period.

All service agreements are subject to our standard terms and conditions. All Annual Service Contracts are subject to ingredient supply and care of equipment.

Contact the sales team for further information.

*callout cover is dependant on type of contact purchased